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Refund & Shipping Policy

Thank you for making a purchase at www.repairplus.ae

As a reminder, because of your conscious decision to use our services, we have planted 10 Trees on your behalf in less fortunate parts of the world.

The whole team at Repair Plus wants to take the time to thank you for your contribution.

However, If you are not entirely satisfied with your purchase, we are here to help.

Returns for “Goods Purchased”

You have 10 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it in. Your item must also be in the original packaging.

Your item needs to have the invoice or proof of purchase provided by Repair Plus.

Refunds for “Goods Purchased”

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If you return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Refunds for “On Call Services”

At Repair Plus, we do our utmost to provide high quality service to all our clients and we better ourselves on a daily basis by recognising our faults and addressing them immediately.

If for any reason you are not satisfied with the services you received, please do not hesitate to contact us so that we can look into the issue in detail.

After an internal review, we will provide you with a detailed report of our findings.

This report will include resolutions we believe will ultimately address the issue and end the process.

If you are still not satisfied with the result or the resolution process than, at Repair Plus’s discretion, a refund will be provided.

The refund percentage will be calculated based on the detailed report provided and once again at the Repair Plus’s discretion.

Refunds for “Annual Maintenance Contracts” (AMC)

a) If the Client chooses to cancel the AMC contract, the client must provide the Service Provider with 60 days notice in writing prior to the cancellation date. The remaining balance, calculated on pro rata basis, will be payable to the client after the deduction of DHS 500 for administration fees.

b) The Service Provider reserves the right to cancel the contract or refuse an order at any point of time, if it is deemed to require services beyond the reasonable scope indicated in the package description. In this case the Service Provider will refund the remaining balance on a pro rata basis to the client without a cancellation fee.

Shipping 

We do not have a shipping cost. If our technicians are needed for an “On Call Service” besides the purchase of a good, then a 100 AED callout fee will be charged.

Important to note

www.repairplus.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

Contact Us

If you have any questions on how to return your purchase or for more information please do not hesitate to call us at 800 70247 or write to us at info@repairplus.ae